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Terms of Service

Terms of Services - Fleetroot Software

Terms of Service

1. Acceptance of the Agreement

These terms and conditions (collectively, the "Agreement") establish a legal agreement between you and Fleetroot, Inc., a Delaware corporation, and/or its affiliated entities Fleetroot FZO and Wexoz Security and Surveillance LLC (each a "Fleetroot Entity", collectively the "Company", "Fleetroot", "we", "us", or "our").

Depending on your location, invoice, or order form, the contracting entity may be:

  • Fleetroot Inc. (USA)

  • Fleetroot FZO (UAE)

  • Wexoz Security and Surveillance LLC (UAE)

  • or another Fleetroot Group entity

In all cases, this Agreement governs your use of any Service or Software offered by any Fleetroot Entity.

By using the Service or downloading or using any associated software (“Software”), you explicitly agree to be bound by this Agreement and all future modifications. If you do not agree, do not use the Service or Software.

2. Modifications to the Agreement

Fleetroot may modify these Terms or policies related to the Service or Software at any time. Changes become effective when posted on the Platform or Software. Continued use after changes implies acceptance.

3. Nature of the Service – No Courier or Logistics Provider

Fleetroot does not provide logistics, courier, or transportation services, and is not a carrier.
Any such services:

  • are performed exclusively by independent third-party providers;

  • are not controlled, operated, or managed by Fleetroot;

  • are scheduled or accessed through the Software solely as a facilitation method.

Fleetroot disclaims liability for acts, omissions, or performance of third-party courier or logistics providers.

4. Representations and Warranties

By using the Software or Service, you represent and warrant that:

  1. You are at least 18 years old and legally capable of entering into this Agreement.

  2. You will use the Service only in compliance with all applicable laws.

  3. Your use of the Software is personal or for authorized business use.

  4. You will not authorize others to use your account nor transfer your account.

  5. You will download Software only for compatible devices.

  6. You agree to:

    • Use the Service only for lawful purposes;

    • Not cause nuisance, inconvenience, or disruption;

    • Provide proof of identity when requested;

    • Maintain confidentiality of credentials;

    • Avoid copying, distributing, reverse engineering, or tampering with the Software;

    • Report any misuse or unauthorized access to the Company immediately.

5. Intellectual Property

All rights, title, and interest in the Platform, Software, trademarks, content, and data belong exclusively to Fleetroot or its licensors. You are granted a limited, revocable license to use the Service subject to this Agreement.

Fleetroot does not guarantee the Platform will always be free from viruses or harmful components but will use reasonable efforts to maintain security.

6. User Account

You are the sole authorized user of your Fleetroot account. You are responsible for:

  • safeguarding login credentials;

  • all activity under your account;

  • notifying Fleetroot immediately of unauthorized access.

Fleetroot is not liable for any damages resulting from unauthorized account use.

7. Third-Party Interactions

You may interact with third-party service providers, advertisers, or merchants. Such interactions:

  • are solely between you and the third party;

  • do not create responsibility or liability for Fleetroot;

  • may include accessing third-party websites not controlled or endorsed by Fleetroot.

You may opt-out of marketing by notifying the Company, though Fleetroot may charge a higher fee for ad-free service.

Fleetroot may use anonymized or aggregated data for analysis and reporting.

8. Transactions Involving Alcohol

If ordering alcohol in supported regions:

  • You affirm you are at least 21 years old.

  • The recipient must present government-issued ID upon delivery.

  • The recipient must not be intoxicated.

  • Delivery may be refused if ID is not provided or recipient appears impaired.

9. Indemnification

You agree to defend, indemnify, and hold harmless Fleetroot and its affiliates from all losses, claims, damages, liabilities, penalties, and expenses (including attorney fees) resulting from:

  • your use or misuse of the Software or Service;

  • your breach of this Agreement;

  • violation of any law;

  • interactions with third-party providers.

Fleetroot may assume exclusive control of any indemnified claim.

10. Disclaimer

The Service, Software, and website are provided "AS IS" without warranties of any kind, including:

  • merchantability,

  • fitness for a particular purpose,

  • non-infringement,

  • accuracy, or

  • reliability.

Fleetroot does not guarantee:

  • uninterrupted or error-free operation;

  • accuracy of content;

  • security against unauthorized access;

  • that the Service is free of viruses or harmful components.

Use is solely at your own risk.

11. Internet Delays

Fleetroot is not responsible for delays, failures, or damages resulting from internet or communication issues.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Fleetroot’s total liability is limited to the amount paid by you in the six (6) months preceding the claim.

  • Fleetroot is not liable for indirect, incidental, punitive, or consequential damages including loss of profits, data, or goodwill.

Fleetroot may introduce third-party providers but does not assess or guarantee their suitability. You waive rights under Section 1542 of the California Civil Code or similar laws.

13. Dispute Resolution

Disputes shall first be attempted to be resolved through mediation.
Unresolved disputes shall be settled by binding arbitration in Delaware, under Commercial Arbitration Rules.

The prevailing party is entitled to attorney fees and costs.

14. Termination

Fleetroot may modify, suspend, or terminate access at any time without liability.
You may terminate by discontinuing use.

Provisions that naturally survive termination (payments, indemnity, limitations of liability) remain effective.

15. General

This Agreement:

  • Does not create partnership, agency, or employment relationships;

  • Is governed by Delaware law;

  • Remains enforceable even if a provision is deemed invalid;

  • Is void where prohibited.

16. Payment Terms & Conditions – Fleetroot Group

These payment terms apply to Fleetroot Inc., Fleetroot FZO, and Wexoz Security & Surveillance LLC (the “Fleetroot Group”), depending on which entity invoices or provides the Service.

16.1 General

By initiating a payment, you agree that these terms apply regardless of which Fleetroot Entity processes the payment or issues the invoice.

16.2 Accepted Payment Methods

Fleetroot Group may accept:

  • Visa / MasterCard / American Express

  • UAE-issued Debit Cards

  • Apple Pay / Google Pay (where applicable)

  • Bank Transfers (approved cases)

  • Pay-by-Link or Online Invoice Payment

Methods may be added or removed at any time.

16.3 Payment Confirmation

Upon successful payment, you will receive confirmation via email/SMS.
Fleetroot is not responsible for delays caused by incorrect contact details.

16.4 Pricing, Taxes & Currency

  • Prices are in AED, unless specified otherwise.

  • VAT is applied per UAE Federal Tax Authority regulations.

  • Prices may change without notice.

16.5 Payment Obligations

  • Payments must be made in full unless a written agreement states otherwise.

  • Subscription services renew automatically.

  • You must keep payment information current.

16.6 Refund & Cancellation Policy

Eligible Refunds

Refunds may be considered for:

  • duplicate payments,

  • accidental transactions,

  • undelivered service (per contract).

Non-Refundable

  • completed services,

  • billed subscription cycles,

  • custom development/integrations,

  • third-party services charged on your behalf.

Refund Processing

  • 7–14 business days

  • Returned to original payment method

16.7 Late Payments

Late or outstanding payments may result in:

  • service suspension,

  • penalties,

  • reactivation fees.

16.8 Chargebacks

Initiating chargebacks without valid cause may lead to:

  • suspension

  • termination

  • passing chargeback fees to you

16.9 Security & Fraud Prevention

All transactions are processed using secure PCI-compliant gateways.
Fleetroot may require additional identity verification.

Suspicious activity may result in transaction blockage.

16.10 Service Activation

Services activate only after confirmed payment.
Some services may require KYC/AML verification.

16.11 Limitation of Liability – Payments

Fleetroot is not liable for:

  • processing delays caused by banks,

  • technical issues beyond Fleetroot’s control,

  • incorrect payment information,

  • unauthorized access resulting from your negligence.

17. Contact Information

For billing, payment, account, or support inquiries:

Email: accounts@fleetroot.com

Website: https://www.fleetroot.com
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