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10 Ways Artificial Intelligence Can Boost Delivery Management

Technology has changed our everyday lives forever; making it simpler while multi-dimensional at the same time. Everything is at our disposal with the click of a button.

However, the biggest by-product of this revolution is Artificial Intelligence- the ability of machines to mimic human behavior and present an advanced world to help us.

AI has immense potential to transform businesses as it roots out problems and makes the supply-chain process seamless.

Integrating AI in delivery management can help automate mundane tasks, allowing you to focus on core business activities.

But that’s not all!

Here is a list of how AI plays a crucial role in delivery management


Think of AI as an extension of your mind that will help you to carry out your daily tasks without hijacking the system. It uses virtual assistants, data analysis, and augmented reality to streamline the process. More importantly, AI has a fantastic memory; it learns from past mistakes and reduces the scope of human errors going forward.

The most mindboggling aspect of AI is the fact that it studies customers’ moods through data and lets you know which items will be in demand soon. It will also tell you about the products which might fail to capture interests. This process is widely known as ‘demand forecasting’.

2.Smart Warehouse

Like a house that requires daily cleaning and maintenance, your warehouse also needs the same, but manually keeping a track of items and sorting them out as per the requirements is a herculean task.

This is where AI comes into the picture. It automates the process of sorting and packaging by dividing them into different groups and keeps the assembly line moving.

The job doesn’t end there; AI will automatically feed the list of items into the cloud to keep you informed about your packages and their scheduled delivery dates.

3.Route Optimization

It helps you to map the quickest delivery route. AI crunches data and uses algorithms to predict various processes in the supply chain. Once your delivery agent picks up the order, AI will track the exact time when and where the order was picked up from.

It will then suggest the shortest route that the driver can take to beat rush hour traffic and deliver the package at the customer’s doorstep.

It can even alert drivers where to refuel, eat, or park their vehicles based on the routes they are traveling on. So the driver will no longer waste time or fuel while searching for restrooms or pitstops on the job.

AI optimizes every part of last-mile delivery and tells you how your delivery fleet should move from point A to B.

4.Unmanned Fleet

If you have the budget & resources then AI can also be used to use driverless fleet. Once this technology is fully developed, it will automatically drive your shipments thus reducing transportation and manpower costs.

5.Boost Productivity

By cutting down on tedious paperwork and other major processes, AI makes supply- chain more efficient and accountable. Top e-commerce giants use AI to manage customer expectations.

For instance, they send automated messages to the customers to help them track their products. This manages their expectations while simultaneously multiplying productivity.

AI can easily adapt to changing scenarios and run the entire supply chain process. For instance, tasks like dealing with supplier inquiries or managing datasheets can take days if not weeks in some instances but AI can swiftly step into the role and bridge the communication gap within hours.

6.Detects Risks

Top supply chains use AI to detect risks or potential damages while shipping cargo. It cautions you to take preventive and remedial actions to avoid operational delays.

Your unpreparedness can cause disruptions in the supply chain which is why you must use AI to absorb a high volume of data, organize it systematically, and make informed decisions.

AI can also collect and analyze data from your competitors and give you an edge over others.

7.Prevents Fraud

By using unique algorithms, AI-based tools are capable of enhancing product quality and reducing malpractices. It conducts automatic inspections and auditing processes to track real-time analysis of the entire system and identify deviation from standard patterns if any.

Machine learning tools are also equipped to safeguard your system. Its high-security wall blocks hackers from stealing private data. But it is important to note that all cloud-based services or machine learning tools are vulnerable.

8. Chatbots

This is a great tool to streamline the procurement process. These robots can easily perform daily tasks such as

Placing Purchasing Requests

Handle Suppliers and Customers

File invoices while placing order requests

As tedious these processes sound, you don’t have to break a sweat as everything is automated. So sit back and relax.

9.Reduces Response Times and Costs

Investing in bots running on AI is certainly an expensive affair, but it promises you high returns. It not only improves the quality of work but also ensures waste reduction.

An increasing number of delivery companies are using AI to generate automated responses and handle demand-to-supply imbalances.

It also improves connectivity between third party agents, freight and inventory processes, thus reducing operational and administrative costs in the supply chain.

10.Manage Workforce

Remember AI is an extension of the human mind, which is why it can also be used to hire employees, train them on the job, rate their performance as well as identify their strengths and weaknesses to ensure each employee is assigned to a task they are best equipped for. This allows a seamless flow of work activity, better work assignments, and happy employees.


AI plays a key role at every logistical level. Warehouses rely on AI to bridge the internal process within. The B2B and B2C sectors use AI-based systems to allocate vehicles and pick the most optimized routes for vehicles and plan dispatches based on freight trends.

Artificial Intelligence has opened up exciting avenues for companies and the interests are only growing, but are you grabbing these opportunities?

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